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Business Studies

CUSTOMER SERVICE 
The quality of a customer service experience can determine whether businesses get a customer for life, or for a one-off transaction. Just about any business will tell you that the most important focus in their dealings with customers is to ensure that needs are met and expectations realised at best, and preferably exceeded. This programme provides students of a range of business-related areas with a resource that explores customer service through the eyes of five individuals who are passionate about delivering excellence.
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DATA: ETHICAL USE AND STORAGE 
More than 800 billion gigabytes of information is used globally every year. This inconceivably large volume of data must all be stored, retrieved, displayed and used. Featuring case studies of national job search website Seek and the development of a standardised data management system for the Australian aviation industry, this programme provides a comprehensive examination of the complex issues surrounding ethical storage and use of data. It discusses critical issues surrounding: data collection and accuracy of data entry, regulations and privacy concerns, the importance of backups, the emerging trend towards cloud computing, transmission and display, and interpretation and use of data.
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ENTERPRISE AND ENTREPRENEURS 
This DVD focuses on enterprise and developing business plans. It brings the topic of enterprise and entrepreneurs to life by bringing entrepreneurs into the classroom. They talk about their motives, experiences and when they had their Eureka moment.
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GENERATING AND PROTECTING BUSINESS IDEAS 
In business, a good idea can be worth millions. But how do you generate and then protect crucial ideas effectively from competitors? In this excellent programme we explore how businesses develop and protect business ideas.
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ONLINE CUSTOMER SERVICE 
As technology evolves, so too does the world of customer service. Customers now prefer to deal with companies online, rather than typical face-to-face or phone exchanges. Online customer service provides many unique challenges, and opportunities, for customer service representatives.
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PERSON TO PERSON CUSTOMER SERVICE 
With so many choices available to customers these days, it is vital that your customer's needs are met every time. You must go beyond, you need to have the customer service skills, guarantee an enjoyable, positive experience that leaves the customer satisfied and prepared to do business with your organisation again.
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TEAMWORK 
What can be achieved by an effective team is usually considerably greater than what the individuals within that team working separately could achieve. Functional and cohesive teams are often the key to the success of a business or enterprise.
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TECHNOLOGY IN TRAVEL AND TOURISM 
As in any industry, technology has made a significant difference to the approach and behaviour of both customers and providers of travel and tourism products and services. This film is aimed at students of Travel and Tourism and explores various ways in which technology has changed, and continues to change, this important industry.
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THE UK AS A DESTINATION 
Travel and tourism is a vital industry to the UK. Each year millions of domestic and international visitors visit a wide range of destinations within the country. Visit Britain is the national tourism agency, which is responsible for promoting the country to both international and domestic visitors - be it for leisure or business.
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TOURISM PLANNING AND DEVELOPMENT 
The development of tourism can have massive environmental, social and economic impacts. To be successful and sustainable, extensive planning is needed. In this programme we examine the careful co-operation and co-ordination between both the public and private sectors, and the involvement of the local community, which is required to achieve a successful and enduring development.
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